A policeman’s lot is more engaged – national | Stuff.co.nz. Improvements in staff engagement in the Police can partially be attributed to technology innovations. The New Zealand Police have introduced technology that enables police to report incidents remotely. That information is then processed by administrative staff enabling the police to focus on their front-line work.… Continue reading A policeman’s lot is more engaged – national | Stuff.co.nz
Rudy Karsan and Kevin Kruse’s book is pragmatic and of use to anyone looking to improve employee engagement. The book is organised into four parts. The first two deal with the individual and I will get my objections to them out of the way before discussing the gems to be found in parts three and… Continue reading Book review – We: How to Increase Performance and Profits Through Full Engagement
Effective stakeholder engagement contributes both directly and indirectly to the bottom line. This post provides a sample of some proven benefits of stakeholder engagement for the major stakeholder groups. What is exciting, is that the generic communication skills at the heart of engagement are effective in diverse stakeholder settings. Surely engagement capability has to be… Continue reading Stakeholder engagement pays – a silver bullet?
This post by guest blogger Alex Twigg is the second part of a two-part post. Much of the change in workplaces over the last few decades has been predicated on notions of economic efficiency and have been known variously as “downsizing”, “rightsizing”, “outsourcing” and more recently as “mergers and acquisitions” – and as the Kotter… Continue reading Engagement and change: part 2 – lean thinking
When thinking about employee engagement I am struck by the how similar the employee engagement scores are from around the English speaking world. The results are all similarly low – around the 25 – 30 % mark. And it seems little really changes year after year. The costs of low engagement and ineffective change management David McLeod,… Continue reading Employee engagement and change – part one
The Human Resource (HR) function has a fatal flaw in its very conception. It is a flaw that limits the ability of HR to foster better staff engagement. It is the inherently schizophrenic nature of the role – in that it has two typically contradictory functions, controlling the employment contract on the one hand, and… Continue reading Staff engagement and the failure of HR
The great thing about building engagement capability is the broad range of benefits. Engagement reshapes the nature of the relationship the organisation has with its stakeholders, be they customers, suppliers, owners, employees or the community. Reshaping the relationship with employees appears to have significant potential. It doesn’t take long to find a damming array of… Continue reading Building capacity for employee engagement