Your staff are potentially your best ambassadors. If they are positively engaged, both at work and outside work they will be leading your stakeholder engagement. Improving staff engagement is a win-win that will improve internal processes and strengthen external engagement. Ideally, your staff are great ambassadors for your business. When they are at work, theyContinue reading “Engaging the engagers”
Tag Archives: Stakeholder engagement
Leading engagement
It’s no surprise that the attributes required for effective leadership are those required for effective stakeholder engagement. My website, Stakeholder Engagement offers resources for developing capability for stakeholder engagement. Alongside specific stakeholder engagement capabilities, I have identified leadership, organisational learning, communication and adaptive capacity (change) as four essential capabilities to support enhanced engagement. Compare thisContinue reading “Leading engagement”
Communication and engagement part 3 – Appreciation
Engagement and appreciation are dimensions of the communication spectrum (introduced in part one of this series). Fostering them will improve communication generally and better equip your organisation for stakeholder engagement. Part three looks at appreciation. Genuine and heartfelt appreciation is at the apex of communication. It facilitates our relationships, building enduring bonds. It’s a potentContinue reading “Communication and engagement part 3 – Appreciation”
Communication and engagement part 2 – conceptual tools for engaging
In part one of this blog, I introduced the communication spectrum. In part two we will look at some conceptual tools to support an engagement ethos. The communication spectrum prompts us to ensure most of our communication is either engaging or appreciating. Here are a few tools to support engagement practices. In part three weContinue reading “Communication and engagement part 2 – conceptual tools for engaging”
Communication and engagement, part one – the communication spectrum
The term “communication” embraces the range of human interaction. Being more precise about the type of communication we want to enhance, enables us to better evaluate the quality of our communication, and move the organisation forward with specific communication skills, such as engagement. Communication is interaction. Messages are given and received verbally and non-verbally. WhenContinue reading “Communication and engagement, part one – the communication spectrum”
Organising for engagement
Organisations that engage well, are generally doing well (see my online stakeholder engagement post). So how do we embed engagement processes into organisational design? As organising around hierarchy was a core process of industrial age organisations, engaging is a core process of 21st Century knowledge age organisations. This calls for a reorganisation of how weContinue reading “Organising for engagement”
Stakeholder engagement and community building
Nascent engagement processes emerging in companies around the globe mirror community building dynamics happening in wider society. Both represent an epochal change in the way we communicate. And as we recognise the profundity and pervasiveness of this change, the principles that underpin these global changes have the potency to inform and guide our engagement effortsContinue reading “Stakeholder engagement and community building”
Online stakeholder engagement – making the most of social media
How big is your company’s digital footprint – your online presence? As your digital footprint grows, your potential for online engagement grows with it. Ask yourself: What are the interactive features of our website? How are we engaging? How transparent are we? Do we have a LinkedIn group? How many of our staff are engagedContinue reading “Online stakeholder engagement – making the most of social media”
Stakeholder Engagement for SMEs
Many sustainability processes, such as Accountability’s excellent AA1000 Stakeholder Engagement Standard (AA1000SES) are complex and require significant resources to implement them to their full extent. This poses a problem for small and medium enterprises (SMEs), as the resource requirements for implementing the system, could well divert those resources away from the business end of engagement.Continue reading “Stakeholder Engagement for SMEs”
Values revisited
Chances are you have worked in an organisation that has articulated its values, but somehow the process just hasn’t worked. On the other hand, for those of you that work in an organisation that lives its values, you have probably been a part of something truly special. Rosabeth Moss Kanter’s recent book SuperCorp, is basedContinue reading “Values revisited”
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