Alexis Lindsay’s excellent blog led me to the Public Participation Spectrum. The spectrum outlines engagement intensity from informing through to consulting, involving, collaborating and empowering. The model is also relevant to engagement in the commercial world. For example, how would your staff rate the degree of participation that you enable? The five levels of engagement/participation could alsoContinue reading “Public Participation Spectrum”
Category Archives: Communication and engagement
Engagement stories: Kaipara tidal power
Crest Energy has won approval to install turbines in the entrance to the Kaipara Harbour in northern New Zealand. But when lengthy compliance and court processes position stakeholders as adversaries, there will inevitably be losers. How might we find a win-win? Crest Energy plans to install up to 200 turbines in the mouth of theContinue reading “Engagement stories: Kaipara tidal power”
Engagement stories – Mäori Health Services
Just decades ago, the gulf between health practitioners and the many Mäori (the indigenous people of New Zealand), impacted on the quality of health outcomes for Mäori. Bridging this gap is an engagement process. This is the first of my engagement stories and it is close to home. My wife, Huria works as an educatorContinue reading “Engagement stories – Mäori Health Services”
Introducing engaging stories
I’m convinced that stakeholder engagement is the leading edge of sustainability, and that those organisations most skilled at engagement, are more likely to survive and thrive. Engagement isn’t a new practice; good communicators have been engaging for centuries – but with stakeholder engagement emerging as a discipline we have a better understanding of both theContinue reading “Introducing engaging stories”
Reflecting on blogging
Less than a year into blogging, I am getting a glimpse of its potential. I thought it might be useful for those of you considering the blogging option for personal creative expression, stakeholder engagement, or as an option for a business website. The free option first I started, as many do, by opting for aContinue reading “Reflecting on blogging”
Twitter Engagement for Business
Here is a link to a post from the TopRank website by Dave Folkens. A brief extract: ” At a minimum, this should be on the radar for any business that cares about how its brand is viewed. In the Harvard Business Review study mentioned earlier, a stunning 75% of the companies in the surveyContinue reading “Twitter Engagement for Business”
Engaging the engagers
Your staff are potentially your best ambassadors. If they are positively engaged, both at work and outside work they will be leading your stakeholder engagement. Improving staff engagement is a win-win that will improve internal processes and strengthen external engagement. Ideally, your staff are great ambassadors for your business. When they are at work, theyContinue reading “Engaging the engagers”
Communication and engagement part 4: listening
Communication is a core skill for stakeholder engagement.Earlier blogs in this series introduced the communication spectrum and looked in more depth at its engagement and appreciation aspects. This post explores how listening fits with the communication spectrum. Listening, as with communication, is generic. The communication spectrum helps us to be more specific about the typeContinue reading “Communication and engagement part 4: listening”
Communication and engagement part 3 – Appreciation
Engagement and appreciation are dimensions of the communication spectrum (introduced in part one of this series). Fostering them will improve communication generally and better equip your organisation for stakeholder engagement. Part three looks at appreciation. Genuine and heartfelt appreciation is at the apex of communication. It facilitates our relationships, building enduring bonds. It’s a potentContinue reading “Communication and engagement part 3 – Appreciation”
Communication and engagement part 2 – conceptual tools for engaging
In part one of this blog, I introduced the communication spectrum. In part two we will look at some conceptual tools to support an engagement ethos. The communication spectrum prompts us to ensure most of our communication is either engaging or appreciating. Here are a few tools to support engagement practices. In part three weContinue reading “Communication and engagement part 2 – conceptual tools for engaging”
Bruce-Iri 