Category: Communication and engagement
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Public Participation Spectrum
Alexis Lindsay’s excellent blog led me to the Public Participation Spectrum. The spectrum outlines engagement intensity from informing through to consulting, involving, collaborating and empowering. The model is also relevant to engagement in the commercial world. For example, how would your staff rate the degree of participation that you enable? The five levels of engagement/participation could also…
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Engagement stories: Kaipara tidal power
Crest Energy has won approval to install turbines in the entrance to the Kaipara Harbour in northern New Zealand. But when lengthy compliance and court processes position stakeholders as adversaries, there will inevitably be losers. How might we find a win-win? Crest Energy plans to install up to 200 turbines in the mouth of the…
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Engagement stories – Mäori Health Services
Just decades ago, the gulf between health practitioners and the many Mäori (the indigenous people of New Zealand), impacted on the quality of health outcomes for Mäori. Bridging this gap is an engagement process. This is the first of my engagement stories and it is close to home. My wife, Huria works as an educator…
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Engaging the engagers
Your staff are potentially your best ambassadors. If they are positively engaged, both at work and outside work they will be leading your stakeholder engagement. Improving staff engagement is a win-win that will improve internal processes and strengthen external engagement. Ideally, your staff are great ambassadors for your business. When they are at work, they…
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Communication and engagement part 4: listening
Communication is a core skill for stakeholder engagement.Earlier blogs in this series introduced the communication spectrum and looked in more depth at its engagement and appreciation aspects. This post explores how listening fits with the communication spectrum. Listening, as with communication, is generic. The communication spectrum helps us to be more specific about the type…
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Communication and engagement part 3 – Appreciation
Engagement and appreciation are dimensions of the communication spectrum (introduced in part one of this series). Fostering them will improve communication generally and better equip your organisation for stakeholder engagement. Part three looks at appreciation. Genuine and heartfelt appreciation is at the apex of communication. It facilitates our relationships, building enduring bonds. It’s a potent…
Bruce-Iri 